Terms & Conditions

Rules, Conditions and Refund Policy

  • Tickets are non-refundable or exchangeable for any reason that may halt operation, including; inclement weather such as storms, hail and high winds, other reasons beyond our control such as flood, fire or failure/delays in transportation, coinciding event cancellation (e.g. city fireworks displays or festival activities) or the advice of local authorities. The Channel Seven Wheel of Brisbane operates in all weather conditions except during electrical storms, hail-storms and very high winds. On the rare occasion we need to cancel or move a booked ticket we reserve the right to decide whether ticket holders will be reissued tickets for use at a future date or time.
  • Lost, damaged or stolen tickets will not be replaced.
  • VIP, Cupid’s and Birthday Experiences must be pre-booked –  please call our office on 0738443464 or email info@thewheelofbrisbane.com.au
  • All guests must adhere to all Channel Seven Wheel of Brisbane terms and conditions and comply with all alcohol, smoking and behavioural laws while on site.
  • Tickets are valid during our opening hours EXCEPT during special events e.g. Riverfire, New year’s Eve and other events as outlined on our website
  • The Channel Seven Wheel of Brisbane are subject to availability and opening dates/times.
  • Ticket prices are subject to change without prior notification.
  • Gift certificates cannot be refunded or replaced if lost, stolen or destroyed.
  • Operational hours are subject to change without notice and may be reduced or extended due to weather, operational requirements or at the discretion of the Channel Seven Wheel of Brisbane Management Team
  • The Wheel of Brisbane holds no responsibility over 3rd party tickets or packages. Should you have any problems with these you will have to contact the respective party.
  • The Channel Seven Wheel of Brisbane Management Team will endeavour to ensure that the premises is open to guests during usual advertised opening hours. The Channel Seven Wheel of Brisbane team reserves the right to close the entire site or part of the site at any time.
  • No large bags are allowed inside the gondolas, small bags may be taken on board and stored under the seat.
  • Gondolas have a maximum capacity of 6 adults (12 years and over) and 2 children 11 years and under including infants.
  • Infringement on any of the Gondola rules may result in your expulsion from our site.
  • The Wheel of Brisbane is a licensed venue and does not all BYO food or drink to be consumed within our premise.